Privacy Policy

Last Updated: April 17, 2026

1. Overview

Reverb Solution ("we", "our", or "us") values your privacy and handles personal data with care. This Privacy Policy explains what information we collect, how we use it, when we share it, and your rights.

This policy is written for our operations in Bangladesh, including Dhaka, and is designed to align with applicable Bangladesh legal requirements.

2. Legal Context in Bangladesh

Our data handling is guided by applicable Bangladesh law, including, where relevant:

• Cyber Security Act, 2023
• Information and Communication Technology Act, 2006
• Consumers' Rights Protection Act, 2009
• Digital commerce and e-commerce regulatory directions issued by competent authorities in Bangladesh
• New personal data protection and data governance instruments approved in Bangladesh (including 2025 ordinances), subject to final gazette notification, phased effectiveness, and implementing rules

If any new rule, gazette notification, or regulator direction changes our obligations, we will update this policy accordingly.

3. Information We Collect

Depending on your interaction with us, we may collect:

• Contact details (name, email, phone, company name)
• Project and inquiry details you submit through forms, email, or calls
• Billing or commercial information needed for contract and payment processing
• Technical and usage data (IP address, browser type, device information, pages visited, cookies)
• Any data you provide to us during software, SaaS, or AI project execution

We do not intentionally collect more data than necessary for a legitimate business purpose.

4. How We Use Information

We use information to:

• Respond to inquiries and provide requested services
• Deliver, maintain, and improve our website and client projects
• Manage contracts, invoices, support, and operations
• Protect our systems, users, and services from misuse or security incidents
• Comply with legal and regulatory obligations in Bangladesh

5. Lawful Basis and Consent

Where required, we process personal data based on one or more of the following:

• Your consent
• Contractual necessity
• Legal obligation
• Legitimate business interest that does not override your rights

Where consent is required by law, we will seek clear consent before processing and respect consent withdrawal requests, subject to legal and contractual requirements.

6. Data Sharing

We do not sell personal data. We may share personal data only when necessary with:

• Trusted service providers and subprocessors (for hosting, analytics, communication, payment, and operations)
• Professional advisers (legal, accounting, compliance)
• Law enforcement, regulators, or courts when legally required
• A successor entity in case of business restructuring, merger, or acquisition

All third-party recipients are expected to handle personal data under appropriate confidentiality and security obligations.

7. International Data Transfers

Because we serve global clients, data may be processed outside Bangladesh. When cross-border transfers occur, we take reasonable contractual and operational measures to maintain an appropriate level of protection consistent with applicable Bangladesh requirements.

8. Data Security

We apply reasonable technical and organizational safeguards, including:

• Access control and least-privilege permissions
• Encrypted transport (HTTPS/TLS) and secure development practices
• Monitoring, backups, and incident response procedures
• Staff awareness and confidentiality controls

No method of transmission or storage is fully risk-free, but we continuously improve our safeguards.

9. Data Retention

We retain personal data only as long as needed for:

• The purpose for which it was collected
• Contractual requirements
• Legal, accounting, tax, audit, or dispute-resolution obligations

When data is no longer required, we delete, anonymize, or securely archive it as appropriate.

10. Children's Data

Our services are not intended for children. We do not knowingly collect personal data from children without lawful authorization from a parent or legal guardian where required.

11. Your Rights

Subject to applicable law and project context, you may request:

• Access to your personal data
• Correction of inaccurate data
• Deletion of data where legally permissible
• Restriction or objection to certain processing
• Withdrawal of consent (where processing is consent-based)

To make a request, contact us using the details below. We may need to verify identity before processing requests.

12. Cookies and Analytics

We may use cookies or similar technologies to:

• Keep the site functional
• Understand traffic and usage patterns
• Improve performance and user experience

You can manage cookies through your browser settings.

13. Changes to this Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised "Last Updated" date.

14. Contact

For privacy questions or requests:

• Email: info.reverbsolutions@gmail.com
• Phone: +880 1624-801466
• Location: Dhaka, Bangladesh
• Website: https://reverbsolution.com

15. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of Bangladesh. Subject to mandatory law, disputes relating to this policy are subject to the competent courts of Dhaka, Bangladesh.

This document is for general transparency and does not constitute legal advice. For legal interpretation or compliance decisions, consult qualified legal counsel in Bangladesh.